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Frequently Asked Questions
What is your delivery process?
We offer delivery across the UK and internationally. All orders are carefully packaged and dispatched within 3-5 working days. Delivery times will vary based on your location, and tracking information will be provided once your order has shipped. For international orders, please note that shipping times and fees may differ. If you have specific delivery requirements, feel free to contact us for more details or check out our designated delivery and returns page.
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How much does delivery cost?
Delivery charges depend on the size, weight, and destination of your order. The shipping cost will be calculated at checkout, so you’ll have full visibility before confirming your purchase. We also offer free delivery on selected items within the UK. For international shipping, please contact us directly for an accurate quote. We also have a UK delivery charge guide on our delivery & returns page.
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What is your return policy?
We accept returns within 14 days of receiving your item, provided it is in its original condition. If you wish to return an item, please contact us within this time frame to arrange the return. Return shipping costs are the responsibility of the buyer unless the item is faulty or incorrect. Please note that custom or bespoke items are not eligible for return unless they are damaged or defective.